Privacy Policy

911jili operates the online gaming platform accessible at 911jili.org, offering Filipino players a wide range of entertainment including live casino games, slots, fish shooting titles, bingo, and sports betting. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), 911jili acts as the Personal Information Controller in respect of the personal data you provide when using our platform.

As a Personal Information Controller, 911jili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the DPA and the regulations issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected through the 911jili website, mobile platform, customer support channels, and any other touchpoints through which you interact with 911jili.

911jili collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Gender (optional, for personalization purposes)
• Nationality and country of residence
• Username and encrypted password

• Email address
• Mobile phone number (Philippine format, e.g., 09XX-XXX-XXXX)
• Residential address (province, city/municipality — e.g., Makati, Quezon City, Cebu, Davao)

• Copies of government-issued photo ID (PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID, or PRC ID)
• Selfie or liveness check image for identity matching
• Proof of address documents where required

• GCash or Maya mobile wallet number (last four digits only stored after verification)
• Bank account details for withdrawal processing (account name and number)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Note: 911jili does not store full debit card numbers. Card data is handled exclusively by our PCI-DSS compliant payment processor.

• Game session logs: games played, wager amounts, win/loss outcomes, session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Customer support interaction records

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookie identifiers and session tokens

911jili collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile.
• Automatically: When you use the 911jili platform, our servers automatically record technical data such as your IP address, device information, and session activity through cookies and server logs.
• From third-party service providers: Identity verification partners may share the results of KYC checks with us. Payment processors confirm transaction status. Fraud detection services may flag unusual activity patterns.
• From publicly available sources: In limited circumstances, 911jili may verify information against publicly available government databases or credit reference agencies for fraud prevention purposes.

911jili uses your personal data for the following purposes:

You may withdraw your consent to receive promotional communications at any time by contacting our support team or updating your notification preferences in your account settings.

Under the Philippine Data Privacy Act of 2012, 911jili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data governance rules.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes such as promotional communications, where we have obtained your explicit, informed consent. You may withdraw this consent at any time.

911jili does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors (GCash, Maya, and banking partners) for transaction processing
• KYC and identity verification providers
• Fraud detection and AML screening services
• Cloud hosting and infrastructure providers
• Customer support platform providers

All service providers are contractually bound to process your data only for the specified purpose, maintain appropriate security standards, and not disclose it to any other party.

911jili may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities in response to lawful requests, court orders, or regulatory requirements.

In the event of a merger, acquisition, or sale of all or part of 911jili's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.

We may share your data with third parties for purposes not described above if you have given your explicit, informed consent to such sharing.

911jili uses cookies and similar technologies to operate and improve the platform. Here is a breakdown of the cookies we use:

911jili does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioral tracking technologies. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies will prevent you from logging in to the platform.

911jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years after account closure, in compliance with PAGCOR licensing requirements and AMLA obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for the duration of your account plus 5 years post-closure, or longer if required by a regulatory investigation.
• Gaming session logs: Retained for 2 years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures.

911jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and 911jili servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data stored in our databases — including passwords (hashed using bcrypt), financial details, and KYC documents — is encrypted at rest using AES-256.
• Access controls: Access to personal data is restricted to 911jili staff and service providers who have a legitimate need to access it. All access is logged and audited.
• Two-factor authentication: Available to all players and mandatory for 911jili staff accessing internal systems containing personal data.
• Regular security audits: 911jili conducts periodic penetration testing and vulnerability assessments of our platform and infrastructure.
• Incident response: In the event of a personal data breach, 911jili will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 911jili:

To exercise any of the above rights, contact our Data Protection Officer via live chat or email at [email protected]. We will acknowledge your request within 3 business days and respond fully within 15 business days.

911jili does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and KYC procedures are designed to detect and prevent underage access.

If 911jili becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the associated personal data, and return any deposited funds in accordance with our Terms & Conditions.

If you are a parent or guardian and believe your child has registered on 911jili, please contact our support team immediately via live chat so we can take prompt action.

911jili primarily stores and processes personal data within the Philippines. In limited circumstances, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services with regional data centers.

Where such transfers occur, 911jili ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under RA 10173.
• Transfers only to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
• Data processing agreements that restrict the recipient's use of your data to the specified purpose only.

You may request details of the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.

911jili may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available on this page, with the effective date clearly indicated at the top. We encourage you to review this Policy periodically. Your continued use of the 911jili platform after the effective date of any update constitutes your acknowledgment of the revised Policy.

For significant changes that require your renewed consent — such as new uses of your personal data for purposes not previously disclosed — we will seek your explicit consent before proceeding.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 911jili, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the 911jili platform — the fastest way to reach our support team for privacy-related queries.
• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Response Time: We acknowledge all privacy requests within 3 business days and provide a full response within 15 business days.