Player Wellbeing

Play Smart.
Stay in Control.

At 911jili, we believe gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to keep their gaming experience healthy and enjoyable.

21+ Only PAGCOR Aligned Self-Exclusion Tools 24/7 Support
Gambling is addictive. Know when to stop.
This is the official responsible gaming tagline recommended by PAG COR (Philippine Amusement and Gaming Corporation). 911jili is committed to upholding the highest standards of player protection across all our games and services.
21+
ONLY
Our Commitment
911jili Responsible Gaming by the Numbers
21+
Minimum age requirement for all 911jili players, strictly enforced via KYC
24/7
Round-the-clock support available for players who need help or guidance
6
Dedicated responsible gaming tools available to every registered player
0
Tolerance for underage gambling — accounts flagged are immediately suspended
Player Protection Features
Tools Built to Keep You in Control

Every 911jili account comes with a full suite of responsible gaming tools — no extra sign-up required. Access them anytime from your account settings.

Deposit Limits
Set daily, weekly, or monthly deposit caps in Philippine Peso (₱) to keep your spending within a budget you're comfortable with. Limits take effect immediately when lowered, and require a 7-day cooling-off period when raised — so you can't impulsively increase them in the heat of the moment.
Session Time Limits
Choose how long each gaming session can last — from 30 minutes to several hours. When your limit is reached, 911jili will display a clear notification and log you out automatically. Time flies when you're having fun, so let this tool keep you grounded.
Loss Limits
Define the maximum amount you're willing to lose in a given period. Once your loss limit is reached, your account is automatically restricted from further wagering until the period resets. This is one of the most effective tools for preventing chasing losses — a common warning sign of problem gambling.
Reality Check Reminders
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. These gentle nudges help you stay aware of your gaming activity without interrupting the fun — just a friendly check-in from 911jili.
Cool-Off Period
Need a short break? Activate a cool-off period of 1 day, 7 days, or 30 days. During this time, you won't be able to log in or place bets on 911jili. It's a great option if you feel like you need a breather without committing to a full self-exclusion.
Self-Exclusion
For players who feel they need a longer break, 911jili offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is fully locked and you will not receive any promotional communications. Contact our support team to activate self-exclusion immediately.
Spending Controls
Your Budget,
Your Rules

Responsible gaming at 911jili starts with financial control. Our limit-setting tools are designed around the way Filipino players actually think about money — in daily, weekly, and monthly budgets. Whether you're a casual player in Quezon City enjoying a few rounds of bingo after work, or a regular slots player in Cebu, these tools help you stay within your means.

All limit changes that reduce your spending take effect instantly. Changes that increase limits require a mandatory 7-day waiting period — giving you time to reconsider.
Sample Limit Dashboard
Daily Deposit Limit₱500 / ₱1,000
Weekly Loss Limit₱1,200 / ₱3,000
Session Time Today45 min / 2 hrs
Monthly Deposit Limit₱3,500 / ₱10,000
This is a visual illustration only. Your actual limits are set and managed in your 911jili account settings.
Know the Signs
Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. The earlier it's recognized, the easier it is to address. 911jili encourages all players to regularly check in with themselves and be honest about their gaming habits.

If you recognize any of the warning signs listed here in yourself or someone you know, please reach out to our support team or contact a professional counseling service. There is no shame in asking for help — it's the smart and courageous thing to do.

If you or someone you know is struggling with gambling addiction, the National Council on Problem Gambling Philippines provides free, confidential support. Reach out via their official channels.
Spending more money on gambling than you can afford to lose
Borrowing money or selling possessions to fund gambling
Chasing losses — betting more to try to win back what you've lost
Lying to family or friends about how much time or money you spend gambling
Feeling restless, irritable, or anxious when not gambling
Neglecting work, school, or family responsibilities because of gambling
Using gambling as a way to escape stress, depression, or personal problems
Repeatedly trying to cut back on gambling but being unable to do so
Self-Assessment
Is Your Gaming Still Fun?

Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of 911jili's responsible gaming tools or speak with a support professional.

1
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
2
Do you find yourself thinking about gambling frequently, even when you're doing other things?
3
Have you ever tried to win back money you lost by gambling more?
4
Has gambling ever caused arguments or tension with your family, partner, or friends?
5
Do you feel the need to gamble with larger and larger amounts to get the same level of excitement?
6
Have you ever hidden your gambling activity or lied about how much you've spent?
7
Do you continue gambling even when you know you should stop?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you have concerns about your gambling habits, please contact 911jili's support team via live chat or reach out to a professional counseling service.
Healthy Habits
Tips for Keeping Gaming Fun

The vast majority of 911jili players enjoy our games as a form of entertainment — the same way you'd enjoy a night out in Makati or a movie in BGC. These simple habits help keep it that way.

  • Set a strict budget before you start playing and stick to it — treat it like an entertainment expense, not an investment.
  • Never gamble when you're feeling stressed, depressed, or under the influence of alcohol. Emotions cloud judgment.
  • Take regular breaks during gaming sessions. Step away, stretch, drink water, and come back refreshed.
  • Accept that losses are part of the game. Never chase losses — walk away and come back another day.
  • Balance gaming with other hobbies and social activities. Gaming should be one part of a full, healthy life.
  • Use 911jili's built-in tools — deposit limits, session timers, and reality checks — to stay in control automatically.
  • Talk openly with someone you trust if you feel your gaming is getting out of hand. Asking for help is a sign of strength.
Our Commitment
How 911jili Protects Players

Responsible gaming isn't just a checkbox for 911jili — it's a core part of how we operate. Here's what we do on our end to protect every player on our platform.

Strict Age Verification (21+)
Every new 911jili account undergoes mandatory KYC verification. Players must submit a valid Philippine government-issued ID to confirm they are 21 years of age or older before they can deposit or play.
Behavioral Monitoring
Our platform monitors for patterns associated with problem gambling — such as rapid session escalation, repeated loss-chasing, or sudden large deposits. Flagged accounts are reviewed by our responsible gaming team.
Proactive Outreach
If our system identifies a player who may be at risk, our support team will proactively reach out via live chat or email to check in and offer responsible gaming resources — before a problem escalates.
No Predatory Promotions
911jili does not send bonus offers or promotional messages to players who have activated responsible gaming tools, are in a cool-off period, or have self-excluded. We will never try to lure a vulnerable player back.
Staff Training
All 911jili customer support staff receive regular training on responsible gaming best practices, problem gambling identification, and how to sensitively handle players who reach out for help.
Self-Exclusion Program
Taking a Break Has Never Been Easier

911jili's self-exclusion program is one of the most important tools we offer. It's designed to be easy to activate and impossible to reverse impulsively.

Short Break (1–30 Days)
A temporary cool-off period for players who want a brief pause. Your account is locked for the chosen duration. You can set this up instantly in your account settings without contacting support.
Medium Exclusion (6 Months – 1 Year)
For players who need a more substantial break. Contact our live chat support to activate. During this period, your account is fully suspended and all marketing communications are stopped.
Extended Exclusion (3 Years)
A long-term exclusion for players who need serious distance from gambling. Requires identity verification to activate. Cannot be reversed for the full 3-year period under any circumstances.
Permanent Self-Exclusion
A permanent, irrevocable closure of your 911jili account. Once activated, your account cannot be reopened. This option is available for players who have decided that online gaming is not right for them.
During any self-exclusion period, 911jili will not send you any promotional emails, SMS messages, or bonus offers. If you attempt to create a new account during a self-exclusion period, it will be identified and closed. Your wellbeing comes first.
Play Responsibly with 911jili
Fun First. Always.

911jili is built for Filipino players who love great games — and we want to keep it that way. Log in today to set your personal limits, explore our full game library, and enjoy a gaming experience that's always on your terms.

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21+ Only PAGCOR Aligned Secure Platform
Gambling is addictive. Know when to stop.
911jili is strictly for players 21 years of age and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. Please play responsibly and within your means.